Client Air New Zealand
2019-20
We worked with Air New Zealand to create the Skynest customer experience. Developing the end to end experience from how a customer might discover the Skynest, to the booking flow through to developing the in-flight service experience.
Activities;
- Service design and development
- Product design and developemnt
- Customer testing
- Brand development and ‘nestiquette’




Skynest, development sketches