For            Thoughtfull Design
Client        Air New Zealand
2019-20

We worked with Air New Zealand to create the Skynest customer experience. Developing the end to end experience from how a customer might discover the Skynest, to the booking flow through to developing the in-flight service experience.

Activities;
- Service design and development
- Product design and developemnt
- Customer testing 
- Brand development and ‘nestiquette’


    

Skynest, development sketches