Experience Vision
For: Xero
Role: Principal Product Designer
2022
with Bear Liu
For: Xero
Role: Principal Product Designer
2022
with Bear Liu
The experience vision was a simple animated story to communicate the vision for Xeros People Management experience told through the eyes of an employer (Sanaz) and her employee (Ash)
Give them a wave 👋
Give them a wave 👋
Background
Connected Workplaces was Xeros emergent suite of HR tools: a mixture of legacy products - payroll and expenses a newely acquired rostering product.
Challenge
We needed a simple and engaging way to communicate our vision for the future customer experience to an internal audience.
Approach
I was asked to lead a small, focussed working group which included our senior leadership. We teased out and brought to life a number of future category opportunities and strategic objectives. We refered to the output as a ‘prototype’, a customer experience, which we could use to engage a range of audiences, and then iteratively develop.
Story chapters
Outcomes
The story was used extensively to communicate to our internal audiences and partners around our future intent and the customer problems we were solving.
Connected Workplaces was Xeros emergent suite of HR tools: a mixture of legacy products - payroll and expenses a newely acquired rostering product.
Challenge
We needed a simple and engaging way to communicate our vision for the future customer experience to an internal audience.
Approach
I was asked to lead a small, focussed working group which included our senior leadership. We teased out and brought to life a number of future category opportunities and strategic objectives. We refered to the output as a ‘prototype’, a customer experience, which we could use to engage a range of audiences, and then iteratively develop.
Story chapters
- A warm welcome - Employee onboarding and recruitment
- Empoyered employees - Employee experience
- Growing the offer - Employee perks and benefits
- People challenges - Resolving HR issues
- Unlocking financial freedom - Employee Pay
- Pride in the passport - Employee profile
- Confident applications - Connection to other services
Outcomes
The story was used extensively to communicate to our internal audiences and partners around our future intent and the customer problems we were solving.
